Streamlining Case Reopening: An Easy-to-Follow Guide

Need to reopen a completed case? Follow this straightforward guide for a seamless experience:

1. Locate and Open the Case in iBridge:
   • Initiate the process by searching for and opening the desired case within the iBridge platform.
2. Locate the 'Reopen Case' Button:
   • In the candidate information section, spot the 'Reopen Case' button, specifically available for completed cases.
3. Provide a Reason for Reopening:
   • Click on the 'Reopen Case' button and input the reason for reopening to enhance clarity during the review.
4. Choose Checks and Attach Documents (if applicable):
   • Select the checks you want to reopen from the available options.
   • Optionally, attach any supporting documents for added context.
5. Submit the Reopening Request:
   • Finalize the process by clicking 'Submit.'
   • Your request will be promptly sent to AuthBridge for review and necessary action.
6. Monitor AuthBridge Response:
   • Keep an eye on your case status to stay informed about updates from AuthBridge.
   • Any further actions required on your part will be communicated through the platform.

By adhering to these simple steps, you can efficiently reopen completed cases within iBridge. If you encounter any challenges or have questions along the way, our dedicated support team is ready to assist you.